Intellectual 40m Series - Mediation principles & skills

The Force invited a Mediation Consultant at the Joint Mediation Helpline Office, Ms Cindy Fong, to explain the principles of mediation and key negotiation skills at a sharing on "Mediation as Alternative Dispute Resolution" for Force members on April 19.

Illustrated by daily life examples, Ms Fong demonstrated the major mediation skills, such as the significance of identifying the matter in dispute and the untold interests of the parties involved. She also explained two handy techniques of negotiation: paraphrasing to show one's concerns of the issues and reframing to transform negative feelings into positive ones.

The sharing had enlightened the attendees with practical skills to deal with dispute cases.