Chairman of the Independent Police Complaints Council (IPCC) Mr Anthony Francis Neoh paid a courtesy call on Commissioner Lo Wai-chung on November 5. They discussed issues of common concern such as the trend of complaints and measures for preventing complaints. Both sides expressed hope to maintain a close partnership with a view to further enhancing the service quality of the Force.

Afterwards, Mr Neoh and 11 IPCC members, accompanied by IPCC Secretary-General Mr Richard Yu, met with representatives of the Hong Kong Police Inspectors' Association (HKPIA) and the Junior Police Officers' Association (JPOA) to promote mutual understanding and exchange views on the mechanism of handling complaints. Director of Management Services Kwok Yam-shu, Assistant Commissioner (Service Quality) Chung Sze-pong and Chief Superintendent of Complaints and Internal Investigations Branch Mak Wai-man accompanied the IPCC delegation in the meetings.

Representatives of the staff associations spoke about the difficulties and pressure faced by frontline officers, and raised concerns about the abuse of the complaint mechanism by some complainants. IPCC members showed their understanding and appreciated the staff associations' efforts in enhancing communication among frontline officers, Senior Force Management and the IPCC. The meetings further strengthened the collaboration between the IPCC and the Force. The Complaints Against Police Office (CAPO) will continue to arrange similar visits for the IPCC to increase their understanding of police work and foster a constructive working relationship.