However, I am disappointed no such courses are organised for traffic wardens. In our day-to-day work, we often have to deal with difficult and angry 'customers' who are mostly offenders of traffic regulations. I think better skills in communication and law enforcement and more effective emotion management would make our job easier. I hope similar training courses could be organised to help us improve our service quality.

Traffic Warden 'Michael'

How about PR workshops for traffic wardens?

We fully appreciate traffic wardens are frontline law enforcers and face a lot of difficulties in the course of their duties. The Force is determined to establish a new service culture. Accordingly, Training Wing has so far provided two-day train-the-trainers workshops on Service Improvement Training (SIT) to 31 Districts, Divisions, formations, and the trainers have formed teams to train up their own colleagues.

From our understanding, some Districts such as Wan Chai, Central, Western and Yau Tsim, have included traffic wardens in their training, while others have not. TW raised this issue at the 23rd Station Improvement Project Co-ordination Meeting as well as at the Ninth Customer Service Improvement Project Management Meeting, both on June 27.

The matter has also been discussed with the Acting Chief Superintendent Traffic. The consensus is it would be more appropriate for respective Districts to provide SIT to their own traffic wardens. In arranging for future train-the-trainers workshops on SIT, we suggest District Commanders nominate appropriate Senior Traffic Wardens or Traffic Wardens to attend the course together with their police counterparts so they can subsequently provide training to colleagues in their own Districts.

Clarence Tang Ki-yun
for the Assistant Commissioner of Police (Training)