This is a four-day course which aims to sharpen PCOs awareness of the knowledge, attitudes and skills required when handling 999 calls and to equip them with the necessary oral and writing skills required to efficiently perform these duties.

Case studies and simulation exercises using a language laboratory have been incorporated into the course. CSTDI has also designed a set of post-course self-learning tapes and brochures containing simulated cases, exercises and glossary of terms for participants' post-course instruction.