CPC Series
How to avoid unnecessary complaints

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(An article by Station Sergeant Chu Chi-kwong of Cheung Sha Wan Division)

I have been with the Force a couple of decades and I can say with absolute confidence that in recent years there has been a great improvement in the work attitude and proficiency of our members.

We are now facing an economic downturn and rapid changes in our society. People are worried by pay-cuts and lay-offs and they tend to blame the government for the situation.

Members of the Force on duty are the most obvious representatives of our government, so it is not surprising that some of the more radical elements give vent to their dissatisfaction by challenging our front-line colleagues. It's no wonder that we feel under a great deal of pressure, especially when stopping-and-questioning pedestrians or ticketing motorists.

Despite this situation, we can avoid unnecessary complaints from or conflicts with the public by exercising restraint and giving polite and proper explanations to the people with whom we have contact.

Sometimes, there are legal limitations to the help police can give to the victim(s) of an incident that they do not appreciate. So when we are unable to resolve their problem, we must patiently explain the reasons to them and advise them of where they should go for further advice and assistance. By doing so, we not only display appropriate professionlism, we will certainly reduce the number of complaints, and might even generate gratitude and respect.

Last but not least, I wish to share my experience with you: If you try your best, at work and at home, to restrain yourselves, be compassionate, take greater initiative to communicate with colleague and relatives, and share with them your experiences, be they joyful or bitter, you will surely find your career and family life more enjoyable.