CPC Series
Dignity and Professionalism

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It is only natural for us to maintain our dignity, and Police officers are no exception. However, the question is whether maintaining dignity is incompatible with service culture? Of course, the answer is "No!" There will be less public discontent if we discharge our duties with a sense of commitment and mission, professionalism and objectivity.

Police officers are often required to play the role of an impartial mediator, mediating in the disputes of members of the public and earning their trust in the process. However the increase in public expectations has created an impact on officers' individual dignity. In fact, in our daily work, we have contacts of different degrees with the public, and conflicting roles will inevitably emerge due to different stances and viewpoints. If, after matters have been resolved, officers would make reviews in a professional manner, show appreciation of the public's cooperation or apologise for inconvenience caused, they would not only earn the public's respect, but also fully display their professional conduct.

Some officers, who work according to laid down procedures, and make no mistakes, may question the need of saying "thank you" or making an apology. However, if officers put themselves in the positions of the public and analyse their situations and feelings, they would realise that saying "thank you" or making an apology is merely a courtesy and display of professionalism, as well as a proper approach for promoting community harmony. For example, sales staff would still say "thank you" no matter whether a customer has made a purchase. This customer-based service culture not only elevates professionalism, but also makes the customer feel better.

The Force is a professional organisation offering public services, keeping abreast of the times, and ensuring that the public receives quality services. In this respect, our colleagues, in dealing with the public, have to show professionalism while maintaining personal dignity so as to achieve a "double-win" situation. I believe that if we work hand in hand, we will create a better service culture and win public recognition that we are one of the best police forces in the world.

(Article contributed by Tsuen Wan Division Task Force Station Sergeant Woo Kam-wing)