The highlight of IPCC's visit was a forum with police officers through which IPCC hoped to communicate directly with frontline officers to understand their views on the complaints handling mechanism and their difficulties in carrying out their duties.

At the forum, the officers spoke of their own feelings and came forward with some suggestions. In response, Mr Jat said: "The complaints handling mechanism must be fair and impartial to both complainants and the officers subjected to complaints. IPCC and Complaints Against Police Office (CAPO) would endeavour to ensure that every complaint is investigated thoroughly and impartially. Where necessary IPCC would make recommendations to the Police with a view to improving its service quality."

During the visit, IPCC members also visited the Indoor Weapons Training Complex at the NTS Headquarters and the detention facilities in Kwai Tsing District with a view to understanding the training of use of force and the procedures regarding search of detained persons.

Receiving the visitors were Director of Management Services Tang Kam-moon, Assistant Commissioner (Service Quality) Wong Fook-chuen, NTS Acting Regional Commander Kevin Woods, Kwai Tsing District Commander Carmen Lo, and Complaints and Internal Investigations Branch Acting Chief Superintendent Chung Siu-yeung.

"I am very grateful for IPCC's visit and direct engagement with frontline officers. Throughout the visit and open forum, the visitors put forward a number of valuable suggestions and at the same time the exchanges between the Council and frontline officers have enhanced the Council's understanding of policing. CAPO would continue organising similar visits to various Formations to enhance Members' understanding of the difficulties being faced by frontline officers in the execution of their duties," Mr Tang said.

IPCC members briefed by a frontline officer