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Staff Opinion Survey 2010 gains insights into
staff's concern |
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The Staff Opinion Survey (SOS), conducted once every three years under the Force Survey Strategy, is an important internal communication tool to gather views from staff, the Force's most vital asset. Following the SOS conducted in 2007, the 2010 SOS was conducted online between December 28, 2010 and January 20, 2011 by the Hong Kong University Public Opinion Programme (HKU POP), an independent pollster commissioned by the Force. To gain insights into staff's concern, the 2010 survey comprised a refined questionnaire to find out why staff members feel the way they do whilst at the same time allowing effective benchmarking with previous surveys. The 2010 survey covered 5 467 disciplined, civilian and auxiliary officers, and 3 685 of them responded, representing a 67.4 per cent response rate, which was considered by the HKU POP as more than satisfactory for a survey of this nature. Similar to all previous exercises, the 2010 survey has identified areas of strength and weakness within the Force from staff's perspectives. In most areas the findings are satisfactory and generally comparable with those of the SOS in 2004 and 2007. Speaking of the findings of the 2010 survey, Assistant Commissioner (Service Quality) Wong Fook-chuen said: "This survey shows Force members are very positive about various aspects of the performance of the Force. Seventy-three per cent consider the overall performance of the Force good while 94 per cent agree with the Force's vision that 'Hong Kong remains one of the safest and most stable societies in the world'. The majority of officers also see eye to eye regarding Force Values, in particular an overwhelming 99 per cent having pledged to take a stand against corruption. Furthermore, respondents' evaluation of the Force's performances in most key policing functions has improved over the past three years." Mr Wong continued: "In the 2007 survey, three major areas of concern were identified, namely, change management, morale and promotion. Action plans were subsequently formulated and implemented to tackle each of them. In the 2010 survey, notwithstanding some improvement in respondents' perception of the frequency and pace of changes, the two areas of primary concern identified remain to be change management and morale." "In order to gauge the concern and rationale behind, the questionaire used this year has been refined by adding more questions to gain insights into these issues and provide a platform for respondents to freely express their views. The staff's feedback is very positive and useful," Mr Wong pointed out. The Force management attaches great importance to the survey results and, after further analysis of the identified areas of concern, will draw up action plans or revise existing ones to address staff concern and monitor progress and improvement. |
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