iTunes Gift Card Stop-payment Mechanism

Crime Matters

Background

Culprits of technology crime namely compensated dating scam and naked chat scam lure victims to purchase iTunes gift cards as payment or as means to pay ransom. With a view to assisting the victims to retrieve the deceived funds, CSTCB has maintained collaboration with Apple to develop a stop-payment mechanism facilitating the victims to prevent loss as early as possible.

Stop-payment Mechanism as follows:

  1. Victims should report a gift card scam by visiting Apple’s website (https://getsupport.apple.com/products).
  2. Follow the Path: “Apps & Services” -> “App Store” -> “Gift Card & Codes” -> “Gift Card Scams” -> “Continue” Choose “Call” or “Chat” under “Contact” to initiate the stop-payment request*.
  3. After initiating the request, report the case to the Hong Kong Police through e-report center or to the police station.

* Depending on the merits of each case received, Apple may further contact victims to request additional information for validation and processing.


Disclaimer: This Mechanism is designed for the purpose of gathering relevant information to initiate the refund application process. Nothing herein will be construed as a guarantee of the outcome of refunding application.