[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Appendices ]
The Information Systems Wing helps the Force tackle the new challenges of the fast-changing digital era by providing secure, reliable and effective information and communications technology services that support the Commissioner's Strategic Action Plan and Operational Priorities. It also works closely with various formations to leverage the benefits of emerging technologies to enhance its services to the public. The Service Quality Wing is responsible for promoting integrity and professionalism and facilitating continuous improvement and innovation throughout the Force.
With a view to addressing the increasing public demand for online case reporting, a new e-Report Centre was launched on June 27, 2018 to replace the e-Report Room on the Police Public Page. It offers a greater variety of report forms and a more user-friendly interface with a file attachment uploading function.
Starting from the first quarter of 2019, the public will be able to use the Online Portal of the Community Engagement System on the Police Public Page to apply to become members of Junior Police Call (JPC) or Senior Police Call (SPC). To further engage the community and enhance the public's understanding of the Force, the Online Portal will also enable members to sign up for activities or events publicised by Police Community Relations Offices.
A new e-Report Centre replaced the e-Report Room on the Police Public Page.
The Service Quality Wing continued its work on the three-year strategic planning process during the year. In addition to the publication of the Environmental Scan Report 2018 in early February, a set of strategic issues that are expected to impact policing in the next few years were identified in commissioner rank officer interviews and analysed through an enterprise risk management process. Building on the active discussions and deliberations at three strategic planning conferences, the Force will formulate and promulgate the Strategic Directions and Strategic Action Plan 2019-2021 in early 2019.
The Service Quality Wing has continued to promote excellence in quality management and service delivery by incorporating the Force Quality Management Framework into operational and management practices. The Force Inspection Process is a robust and comprehensive inspection tool for continuous performance review and compliance measurement. It can be used to assess formations' activities, performance and results and to foster a culture of compliance, accountability and local ownership. Building on the success of earlier inspections, the upcoming inspection cycle has been refined to identify and digitalise the checking of priority compliance issues and to facilitate an evidence-based self-assessment of key operational and management areas. As an effective health check tool, the next Force Inspection Process will commence in 2019. It will make greater use of technology to treat risks with a view to enhancing the service quality of the Force.
The Police Service Satisfaction Survey, Public Opinion Survey and Staff Opinion Survey, conducted on a triennial basis, are considered to be useful tools for collecting feedback from both the public and internal staff on the standard of police services. The three surveys were successfully conducted in 2018 with encouraging results. The Force's efforts to maintain law and order and advance police services have been well recognised by the general public, those who have come into contact with Force members and internal staff.
Living-the-Values Wave IX workshops, which adopted the theme 'Fairness, Impartiality and Compassion in All Our Dealings', ran throughout 2018. The key message of the workshops has been 'treat others the way you would like to be treated'. Workshops for the Superintendent and Inspectorate Cadres have now been completed, and the training for the Junior Police Officer Cadre will continue into 2019. The feedback received from the participants continues to be very positive. This programme has enhanced officers' awareness and expression of the Force's values in the daily delivery of police services.
The Environmental Scan Report 2018 covers local and global emerging trends, issues across the Force, and the latest advancements in international policing.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier complaint system, CAPO handles all complaints lodged by the public against Force members and fully collaborates with the Independent Police Complaints Council (IPCC) in the discharge of its statutory functions with a view to enhancing the Force's service quality.
The number of complaints has remained stable in recent years. In 2018, CAPO received 1,501 reportable complaints, representing a slight decrease of 0.5 per cent from the 1,508 cases in 2017. The Force is continuing to implement complaint prevention initiatives through the Force Committee on Complaints Prevention (FCCP) and various Regional Committees on Complaints Prevention (RCCP). To enhance officers' awareness of complaint prevention, complaint trends and analysis and areas for improvement will be continuously disseminated to frontline officers through the CAPO e-Newsletter and outreach programme.
CAPO continues to promote Project LIGHTHOUSE II with a view to recognising frontline officers' professionalism and excellence in handling confrontational situations. CAPO also shares cases endorsed by the IPCC with officers to enhance the professionalism and service quality of the Force.
The Force Committee on Integrity Management (IM) formulates IM policy, gives directions on key issues in IM and monitors and evaluates the effectiveness of the Force Strategy on IM (FSIM). This strategy has four prongs: education and culture building; governance and control; enforcement and deterrence; and reintegration and support.
The IIO continues its task of assisting in the implementation of the FSIM and inspiring officers to live up to the Force's values of integrity and honesty. To remind officers that police work is an honourable duty and a life-long mission and commitment, the virtues of 'honour, duty and loyalty' are promoted. The My Police Story contest was launched in 2018 to encourage Force members to share their real-life police stories that would reveal the hidden values of everyday police work and enhance their professional pride. The enthusiastic participation of Force members affirmed the core values of the Force at all levels.
The IIO also promotes positive peer influence and timely interventions, in addition to supervisory accountability. All officers are encouraged to care for each other and give sincere advice to those who are in need.
A joint meeting of the Independent Police Complaints Council and the Complaints Against Police Office was held in September.
Commissioner Lo Wai-chung (centre), Deputy Commissioner (Management) Chiu Wai-yin (left) and Deputy Commissioner (Operations) Tang Ping-keung (right) officiated at the opening of the Award Presentation Ceremony of My Police Story.
The mini-movie, 'A Small Role? But Profound Impact!’, enhanced Force members’ understanding of the significance of the My Police Story Contest.
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