| |
|
MEMBERS of the Standing Committee on
Disciplined Services, Salaries and Conditions of Service (SCDS), were recently brought up to
date on the Customer Service Improvement project, and other service quality initiatives being
introduced at North Point Police Station.
SCDS is an independent body, which advises the Chief Executive on matters relating to pay and other conditions of service benefits, such as allowances, which relate to the disciplined services. |
 SCDS committee members are shown model of projected improvements to North Point Police Station's lobby area, report room and changing rooms |
|
On Tuesday 16 June, Martin Barrow, Chairman of the Police Sub-Committee of SCDS, together with members Nicholas Chiu, Poon Chin-hung and Yeung Ka-sing, visited the station where they were shown customer service improvements which have been introduced in the Report Room, as well as internal improvements such as upgraded changing rooms and a resource centre, providing information, and a comfortable environment for study, for all officers. The members of the SCDS were given a briefing on Service Quality initiatives by Mak Man-poon, Acting ACP SQ, and were taken on a tour of the Division by DVC NP, WSP Carmen Lo. They also had the opportunity to meet a cross section of JPOs and Inspectorate officers to discuss matters that are currently of concern to them. | |
|
By year's end the email function will extend with the Force Internet Gateway . . .
Superintendent Denys Chan, who heads RICS Division Information Systems Wing, said: "The roll out of the system progressed smoothly and according to plan - due in no small part to the co-operation of users who worked closely with my implementation teams. We were prepared for some user resistance to change, but were pleasantly surprised to find that most were receptive and quickly adapted from the manual to the computerised methods of case processing. Obviously we did encounter some problems, but those were relatively minor and few and in the majority of cases were resolved quickly." Said Senior Inspector John Yuen, officer in charge of the on-site implementation teams: "The most common problem during the roll out was that users initially had difficulty logging onto the system, but in most cases was fixed on the spot. Other problems needed further study and required formal reporting. There were 82 such formal reports. Eleven involved log-on issues, there were 42 data error messages, eight hardware problems, eight design faults and 13 miscellaneous problems. All save three have been fixed. The three outstanding matters are minor design issues and are currently pending action." Added Chief Inspector Jeremy Stone, the officer with overall responsibility for the RICS implementation plan: "It was quite a logistical challenge - a territory-wide operation, involving the set-up of 282 workstations in 34 police buildings. Twenty NCOs provided onsite support and assistance to users. We were also backed up by a team of ITB technical staff, led by our very able Project Manager, Anthony Lau. I was very encouraged to receive some very favourable feedback from many users who were impressed with the quality of service provided by our staff - and with the system itself." Users particularly liked the system's ability to automatically generate crime messages and charge sheets, which they find very useful in their day-to-day work. The system received its fair share of criticism as well. Users were keen to see some improvement to the property and bail administration functions. CIP Stone: "We have a long list of system enhancements which will improve RICS's ability to meet user needs and to make the system even more user friendly." The RICS Division disbanded on 14 June, with all staff returning to their parent formations. So system enhancements will be implemented by the newly formed CIS (Communal Information Systems) Division to be headed by Superintendent Mark Medwecki, the former SP FICS - which will assume responsibility for the long-term management of the FICS and RICS systems. The FICS system itself has several enhancements in the pipeline. For example, the CIS Division will be looking into streamlining property administration procedures and using modern technology, such as bar code readers to assist in recording the movement of exhibits in and out of the property office. The whole of the FICS and RICS systems (which can now be regarded as one system) will be looked at from top to bottom with a view to improving its user interface and to provide simple but imaginative screen layouts and designs. "In the meantime," said SP Chan, "the remainder of my staff shall be continuing with the development of the HICS and TOMS systems (the Headquarters Information Communal System and the Traffic Operations Management System). HICS and TOMS will be integral parts of the CIS system. TOMS is due to commence its roll out to traffic formations in November and will provide traffic users with FICS case processing functionality as well as catering for the needs of the regional vehicle pounds. All being well, HICS will roll out to Regional and police headquarters in March next year. "As far as CIS goes, HICS will be the icing on top of the cake - providing commanders with immediately accessible, accurate and up-to-date management information, extracting its reports from the underlying data stored in the FICS, RICS and TOMS systems. Eventually all systems will marry up to form one system - the CIS system." But the good news doesn't stop there. "RICS users are not just getting the RICS system. In most cases they are also getting MS Office providing word-processing, spreadsheet and presentation functionality," said SIP Yuen. "By August, all inspectors and above will get PEN, the Force's email programme. This should lead to a reduction in the amount of paper being circulated since users will be able to use electronic documents to communicate with each other. This will not be restricted to in-house communication but will work on a Force-wide basis. "Note also the email function will extend towards year's end with the Force Internet Gateway. All PEN users will be able to access the Internet and email any Internet account in the world. Remember too, that some RICS users will also get RM (Reference Materials system) providing on-line access to PGOs, FPMs, Headquarters Orders and the like. "And last, but not least, there's PICS (Personnel Information Communal System). All in all, I think we have achieved a lot in our IT Strategy - with many more exciting developments on their way." To find out more about FICS, RICS, HICS and TOMS and indeed anything about the IT Strategy, or if you have any comments, suggestions or queries then contact SP Mark Medwecki: 2860-2187, or SP Denys Chan: 2820-2136. |
|
|
|
 ACP (Information Systems) Peter Halliday along with deserving recipients of souvenirs, certificates, letters, etc, for exemplary, outstanding and long meritorious service
|
 Recipients of retirement souvenir plaques, CSB retirement souvenirs, CP's certificates of exemplary service, valedictory letters and certificates of merit, and 20 and 30 years' Long and Meritorious Service Certificates recently presented by RC HKI at a ceremony in Central Police Station.
|
