Established in 1974 to handle complaints against police, Complaints Against Police Office (CAPO) has established a fair, impartial and robust complaints handling mechanism that is widely accepted and recognised by the public. This foundation was consolidated in June 2009 following enactment of the Independent Police Complaints Council Ordinance when a two-tier complaints system was formally codified.  

 

In May last year, CAPO acquired ISO 10002 "Quality Management - Customer Satisfaction" certification. This represented a milestone for recognition and credibility of the complaints system. In March this year, CAPO was again awarded the certification, which is a solid proof of the robustness of the system and its alignment with international standards.

 

Said Assistant Commissioner (Service Quality) Peter Morgan of the award at the latest meeting of the Force Committee on Complaints Prevention: "This achievement fully reflects and acknowledges the hard work and commitment put in to ensure that all complaint cases are handled fairly, impartially and effectively.  To forge ahead on its 40th year, CAPO will continue to maintain the credibility and integrity of the two-tier complaints system and strive for excellence in complaint handling and investigation."